Run Around

So, the insurance company sent the check - woo hoo.

As typical, since there's a mortgage on the home, it was made out to me and the mortgage company. Because of the amount of the claim, I was told to mail the check to the loss department in Georgia so the mortgage company could review the claim and endorse the back of the check.

I asked for the overnight address, because certainly I wasn't going to mail the check in the regular mail!

When I questioned how the check would be returned, the representative informed me that for the check FedEx'd back, I'd have to send a prepaid envelope along with the insurance paperwork/check AND if it was being returned to my work address, I'd have to include a letter with my authorization to send it to the work address.

Fine by me. I want the check to be trackable and delivered as soon as possible. If I have to sign for receipt of a package, it's best to have it delivered to the office because I'll be there to sign for it. Hence, the reason for me requesting it being returned to the office.


That same afternoon, I gathered all the information, put it in the FedEx box and shipped it out. The next day, I received an email that FedEx delivered it to the mortgage company.

Two days later, Greg said, "Call So-and-So, they have a question about the check."

I called the mortgage representative and she said, "In order to send this to an address other than your home, we need a letter of authorization from you."

I replied, "I DID send a letter of authorization. It was the cover letter and the authorization was even UNDERLINED."

She said, "Oh, then it must have been misplaced. I don't see it with the paperwork."

I replied, "Misplaced? It was STAPLED to the check and insurance report. The authorization letter was on top!"

She continued, "Then, you must not have signed it."

I disagreed, "The letter WAS signed. Wait a moment. I scanned the letter prior to mailing it to you, for my own records. I'm going to pull it up. Yes, even on the SCAN it is SIGNED."

After she gave me the fax number to send it to her, I faxed the letter and called her back and left a message on her recorder, "My computer verified that the fax was received by your office. Please check your fax for the letter."

I told Greg about the conversation and he laughed, saying, "She didn't know who she was talking to!"

She wasn't rude, mind you. Someone had probably gone through the paperwork and didn't give her everything in the package. I do find it odd that a stapled letter was detached. Anyway, I'll give her the benefit of the doubt, but I won't be made to feel as if I didn't follow the instructions given!

If nothing else, I'm organized.

Now, just how long will it take them to find the envelope and mail it back?